Life Insurance Client Support Specialist- CC

The Client Support Specialist is responsible for providing concierge quality support to contract owners, beneficiaries, and agents through the handling of incoming and outgoing calls, e-mail, fax, and mail.

Duties include:

  • Providing high quality support experiences for the clients of Andesa’s business partners
  • Collaborating with business partner where necessary to resolve client questions/issues.
  • Managing incoming and outbound client interactions in a timely manner
  • Maintaining proper documentation of client support and history
  • Identifying client needs and strive for first call resolution
  • Ownership and follow through on client requests to ensure timely resolution
  • Utilizing available resources, system and product knowledge, to provide support
  • Updating and maintaining operations procedure manuals on call responses and follow-up tasks

 

Education, Training and Experience:

  • Bachelor degree preferred in Business or related field
  • At least one (1) year of operations experience preferred
  • At least one (1) year of experience working with Life Insurance and Annuity products
  • At least one (1) year of Call Service / Phone support preferred

Hours are from: 11:00am to 8:00pm Monday through Friday

 
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