Life Insurance Client Support Specialist – QA

The Client Support Specialist is responsible for completing a quality review of client requested data entry transactions, both manual and automatic.

 

Primary Responsibilities:

  • Perform QA on transactional processing, image documentation, and supplementary material as identified
  • Provide coaching and feedback to Client Support Specialist responsible for transaction error
  • Follow defined QA review and reporting process workflows
  • Develop, recommend, and monitor corrective and preventive quality and training actions
  • Collaborate with Sr. and Research Specialist on client issues as necessary

 

Qualifications:

  • Meticulous in attention to detail, experience checking work of others
  • Ability to learn system capabilities to support client requests
  • Developing proficiency in carrier operation specifics
  • Works with latitude for independent judgement
  • Proficient in the Windows environment
  • At least one (1) year of Client Service or Data Entry experience.
  • At least two (2) years of Transactional Quality Assurance experience preferred.
  • Functional knowledge of Life Insurance products.
  • College degree preferred.

Hours are:  11:00am to 8:00pm Monday – Friday

 
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