Help Desk Analyst

Andesa is a growing organization with over 30 years’ experience providing technology solutions and business services to partners in the insurance industry including several fortune 500 companies. We have a great opportunity to join our small but highly effective team in Sarasota, Florida.

The successful candidate will be responsible for all provisioning and de-provisioning of end-user access to Andesa’s web-based applications, and conducting the necessary end-user training. Emphasis is on ensuring timeliness of and accuracy in completing user requests and providing end-user support. In this challenging role, the candidate is responsible for the development, coordination, and execution of test plans and performing hands on testing of various software systems.

• Provision / de-provision end-user accounts as requested by authorized requestors and approved workflow processes
• Follow complex procedures to fulfill end-user requests
• Complete supporting documentation for user access requests
• Serve as a first point of contact for all Andesa’s web tools (e-mail or phone)
• Develop, execute and maintain project test strategies and test plans
• Validation of test results, test defect triage and research
• Set up and maintain test environments
• Plan and execute the successful running of test cycles

Essential Skills:
• Demonstrated ability to work productively with a cross functional team
• Working knowledge of Microsoft Office (Word/Excel/PowerPoint)
• Analytical, organized and detail-oriented
• Knowledge of standard quality assurance procedures and workflow
• Working knowledge of life Insurance and annuity products and services
• Familiar with general Software Development Life Cycle principles and practices

Education and Experience

• Bachelor’s Degree in Technology, related field, or equivalent experience required
• Web service or database administration experience
• Ideal candidate will have at least one (1) year of experience in a quality assurance role


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