Andesa Services business continuity capabilities mitigate operational risk

Andesa Services, Inc. announces that it has successfully completed its sixth business continuity test with SunGard Availability Services utilizing SunGard’s Workforce Continuity Services.

SunGard’s Workforce Continuity Services provide Andesa with alternate office workspace, including workstations, telecommunication capabilities, and office resources to recover Andesa’s client operations business processes in the event of an office outage.

Twenty months after announcing its expanded relationship with SunGard for Workforce Continuity Services, Andesa has successfully tested servicing one hundred percent (100%) of its client base at a SunGard facility. Additionally, eighty seven (87%) percent of Andesa’s client service personnel have actively participated in off-site office recovery exercises.

“Within four hours of declaring a ‘disaster’, we had restored our client operations group at SunGard’s Philadelphia site, transparently to our clients,” states Brad Carvellas, ISO at Andesa. “These are impressive metrics.”

Andesa’s most recent test involved global health service giant CIGNA’s corporate-owned life insurance business: “We experienced no business interruption,” commented Lauren Willerton of CIGNA Corporate Insurance. “Other than Andesa communicating to us that they were supporting our business from the SunGard Availability Services site, it was just another business day.”

Carvellas added, “The Andesa team is proud of this achievement, one that demonstrates to our clients a measurable business continuity capability; ensuring the availability of our client services if a disruptive event at one of our office locations should occur.”

About SunGard Availability Services

SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software to more than 10,000 customers in North America and Europe. With four million square feet of datacenter and operations space, SunGard assists IT organizations across virtually all industry and government sectors prepare for and recover from emergencies by helping them minimize their computer downtime and optimize their uptime. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business. To learn more, visit www.availability.sungard.com or call 1-800-468-7483.

Trademark Information: SunGard, the SunGard logo and the products listed in this document are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

 
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