Andesa Services, Inc., a leading provider of comprehensive, integrated policy administration, plan administration and support solutions for life insurance and annuity carriers and producers, is pleased to announce the official launch of the Policy Self-Service Portal, a new tool that allows policy owners to access and manage policy information via a secure, web-based platform.
With the Policy Self-Service Portal, routine policy maintenance is handled by the policyholder, mitigating the need for carriers to establish resource-draining call centers. Likewise, the system’s user-friendly interface allows end customers to easily and securely access policy information, further reducing customer service costs.
“These days, policyholders expect that self-service options will be available to them,” said Andesa Services President and CEO Ron Scheese. “From their 401(k) and IRA to their credit card and mortgage, end customers are used to being able to make account changes and access information themselves. The Policy Self-Service Portal allows carriers to offer modern self-service tools as part of their customer service offerings. This is an important step toward reducing costs while improving policyholder satisfaction.
The Policy Self-Service Portal works in concert with Andesa’s Integrated New Business Portal, launched last week, to increase efficiency and streamline the enrollment and new business process.
About Andesa Services
Celebrating its 30th anniversary in 2013, Andesa Services has been a consistent leader in quality, highly efficient, integrated marketing and administrative solutions for life insurance and annuity companies and their distributors. Seven of the top 13 U.S. life insurance companies – as well as a number of the largest brokerage firms in the country – use Andesa’s suite of services to deliver superior policy administration, plan administration, reporting and illustration solutions. Andesa’s client-centric solutions combine a unique ASP/TPA business model with a modern technology blueprint and exceptionally knowledgeable insurance professionals in support of open and closed blocks of individual and group insurance. To learn more about Andesa, visit https://andesaservices.com/.