Night Operations Specialist

Opportunity to join a small business critical computer operations team in an organization celebrating 30 years of excellence.

This position is responsible for initiating and monitoring nightly computer batch cycles in a manner which ensures all financial cycle processing requirements are met and service level agreements are upheld.  This position also performs a variety of administrative duties such as compiling reports, record keeping, and copying and mailing. Core hours are 6pm-2am, Monday – Friday.

 

Responsibilities:

  • Processes a variety of computer operation tasks, including converting automated feed files, using a life insurance policy administration system.
  • Analyzes, researches, and resolves business and/or system operations issues related to various computer system applications.  Updates issue tracking system.
  • Uses various systems to compute taxes, premiums, commissions, payments, and policy values.  Records values for preparation of correspondence and reports to insurance clients.
  • Prepares, issues, and sends premium notices, policies, confirmations, and statements.
  • Systematically analyzes policy transactions and corrects records to adjust errors.
  • Always focuses on customer satisfaction, quality, and efficiency.
  • Exercises initiative, independent judgment, knowledge of system and understanding of life insurance products to solve problems of limited scope and complexity.
  • Assumes responsibility for decisions, tasks, and actions which could have significant impact on results or other activities.

Essential skills:

  • Proficient in a back-end computer operations processing environment.
  • Ability to read, interpret, and execute complex documents and instructions such as procedural manuals.
  • Ability to work within both Windows and a command line interface and across multiple applications.
  • Experience quality checking own work and work of others.
  • Strong attention to detail.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to effectively use enterprise email system.

 

Beneficial skills:

  • Familiar with life insurance industry and general policy concepts.

Education, Training and Experience:

  •  Associate Degree in Information Technology, Computer Science, Business Administration or related discipline.
  • At least 2 years experience working within a computer operations or data processing environment preferred.

 

 

 
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