Tech Operations Specialist

Summary:

Provides support to the organization’s server infrastructure and development, test, and production environments. Must maintain compliance with company’s Information Security policies and practices.

Primary Responsibilities:

  • Performs regular maintenance and management of enterprise server environment, including cloud-based server support systems (backup, anti-virus)
  • Provides administrative support for both Windows and Linux environments used across development, test, and production environments.
  • Troubleshoots, diagnoses, and repairs server environment, including templating, patching, and general health management.
  • Assists IT Operations Management with budgeting and license compliance as it relates to enterprise technology environment.

Secondary Responsibilities:

  • Supports Help Desk (AIRS) Ticket Monitoring and Response, desktop health checks & support (virtual & physical)
  • Participates in off-hours support as needed.
  • Serves as a liaison with vendors and third party providers.
  • Serves as Subject Matter Expert for desktop and server support technologies (backup, anti-virus, patching).
  • Recommends changes to improve system and network configurations.
  • Determines hardware and software requirements related to such changes.
  • Performs all other duties as assigned.

Knowledge, Skills, and Abilities

Essential:

  • Knowledge of anti-virus/anti-malware solutions.
  • Knowledge of backup solutions.
  • Knowledge of fundamental networking/distributed computing environment principles.
  • Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering.

General:

  • Proven ability to maintain desktop, server, and network hardware and software.
  • Ability to administer Microsoft operating systems, including Active Directory and Exchange Server.
  • Familiarity with UNIX/Linux operating systems
  • Familiarity with network systems equipment including routers, switches, firewalls, etc.

Education, Training, and Experience

  • Bachelor’s degree or two year technical degree preferred.
  • At least two (2) years’ experience with CommVault backup software
  • At least two (2) years’ experience with anti-virus/anti-malware/patch management solution.
  • At least one (1) year of experience with Active Directory, Windows Server, and Red Hat Linux operating systems.
  • Industry recognized certification preferred.
 
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