Tech Operations Specialist

The successful candidate will be responsible for providing support to the organization’s server infrastructure and development, test, and production environments.  Must maintain compliance with company’s Information Security policies and practices.

Primary Responsibilities:

  • Performs regular maintenance and management of desktop and enterprise server environment, including cloud-based server support systems (backup, anti-virus, security updates).
  • Performs support of Business Applications systems such as FileBound, QuickBooks, SecureScan, and SecureCheck as required.
  • Provides administrative support for both Windows and Linux environments used across development, test, and production environments.
  • Troubleshoots, diagnoses, and repairs server environment, including templating, patching, and general health management.
  • Assists IT Operations Management with budgeting and license compliance as it relates to enterprise technology environment.

Secondary Responsibilities:

  • Supports Help Desk (AIRS) Ticket Monitoring and Response, desktop health checks & support (virtual & physical)
  • Participates in off-hours support as needed
  • Serves as a liaison with vendors and third party providers
  • Serves as Subject Matter Expert for desktop and server support technologies (backup, anti-virus, patching)
  • Recommends changes to improve system and network configurations
  • Determines hardware and software requirements related to such changes.

 Essential Skills:

  • Knowledge of anti-virus/anti-malware solutions.
  • Knowledge of backup solutions.
  • Knowledge of fundamental networking/distributed computing environment principles.
  • Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering.

Education  and Experience:

  • Bachelor’s degree or two year technical degree preferred.
  • At least two (2) years’ experience with Veeam backup software
  • At least two (2) years’ experience with anti-virus/anti-malware/patch management solution.
  • At least one (1) year of experience with Active Directory, Windows Server, and Red Hat Linux operating systems.
  • Industry recognized certification preferred


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