Andesa takes a high-touch, concierge approach to client relationships for our Business Process Outsourcing (BPO) Services. With 35 years of Client relationships in Policy and Plan administration, we utilize a value-added approach, using US-based resources to meet our commitments and service expectations for our BPO services.
BPO Services Offered:
Call Center Services
(Call Answering, Client Assistance, etc.)
(Premium Payments, Loan Re-Payments, etc.)
(Confirmation Statements, Annual Statements, etc.)
(Scanning, Imaging, Document Repository, Document Viewing, etc.)
(Claim Payments, Loan Payments, etc.)
Financial Transaction Processing
(Claims, Surrenders, Withdrawals, etc.)
Non-Financial Transaction Processing
(Address, Beneficiary, Name, etc.)
Our Approach Matters
Andesa recognizes that one size does not fit all clients. While implementing BPO Services we take a value-added approach, relying on detailed dialogue and analysis to define what is needed to most effectively service your customers. A dedicated client relationship team is assigned to each account. Utilizing our fully-integrated suite of technology tools, your support team can provide flexibility, while meeting our high standards for quality and service.
Download our sell sheet for details on Business Process Outsourcing Services offered to Life Insurance carriers here.