Life Insurance Business Process Outsourcing Services (BPO)

Andesa takes a high-touch, concierge approach to client relationships for our Business Process Outsourcing (BPO) Services. With 35 years of Client relationships in Policy and Plan administration, we utilize a value-added approach, using US-based resources to meet our commitments and service expectations for our BPO services.

BPO Services Offered:

Call Center Services
(Call Answering, Client Assistance, etc.)

Collection Processing
(Premium Payments, Loan Re-Payments, etc.)

Correspondence Processing
(Confirmation Statements, Annual Statements, etc.)

Document Processing
(Scanning, Imaging, Document Repository, Document Viewing, etc.)

Disbursement Processing
(Claim Payments, Loan Payments, etc.)

Financial Transaction Processing
(Claims, Surrenders, Withdrawals, etc.)

Non-Financial Transaction Processing
(Address, Beneficiary, Name, etc.)

Our Approach Matters

Andesa recognizes that one size does not fit all clients. While implementing BPO Services we take a value-added approach, relying on detailed dialogue and analysis to define what is needed to most effectively service your customers. A dedicated client relationship team is assigned to each account. Utilizing our fully-integrated suite of technology tools, your support team can provide flexibility, while meeting our high standards for quality and service.

Download our sell sheet for details on Business Process Outsourcing Services offered to Life Insurance carriers here.

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Testimonials
Read Success Stories

“The Andesa Policy Administration system makes more reporting data readily available. It is also much easier to run a report at any level, and get all the groups and sub groups.”

“All of the on-demand, web-based solutions make Andesa’s services easy to use.”

“We can change priorities quickly and Andesa is able to react as needed. Andesa is always looking for ways to improve the solutions they offer.”

“Thank you to the Andesa team for an exceptional job done with the conversion.”

“Andesa, in my mind, exemplifies how a business partnership should work. They’re certainly interested in our success – the more successful we are at maintaining our business, the better it is for them.”

“Andesa approaches the engagement in the spirit of a true partnership.”

“Andesa has been outstanding in working through the challenges with respect to our project. I am particularly impressed by the ability to problem solve and deliver on commitments.”

“The client service at Andesa continues to blow my expectations out of the water. They are knowledgeable, responsive and could not possibly deliver better service to me and my team.”

“Andesa is continually thinking of ways to make our jobs easier.”

“Andesa has many talented and professional staff members. They are quick to respond to issues and work hard to resolve them.”

“We’ve had a very successful first week on the Andesa system. Associates are feeling upbeat, have provided extremely positive feedback, and are impressed with the ease of use and accurate processing.”

“Andesa’s flexibility and knowledge of our product line, coupled with overall industry knowledge, makes doing business easy.”

“Andesa has a client-oriented staff that can adapt to our business needs and is willing to think outside the box.”

“Andesa has flexible systems and a knowledgeable and responsive staff.”

“I like the fact that the Andesa Policy Administration system lets me find all relevant information on one page, rather than 100 screens. It’s a lot easier.”

“We appreciate the partner relationship that we have with Andesa, rather than a typical vendor and client business arrangement.”

“Andesa works to meet all timelines and shows a committed effort to helping the customer.”

“Andesa gave us good solutions that we can use — or our clients can use — to make the whole process better.”

“Andesa has responsive personnel who care about making things right.”

“The Andesa staff is exceptional. They have helped me and my team tremendously over the past year.”

“Issuing policies in bulk is a real pleasure.”

“Andesa does a great job of recovering and reacting. Any time I have ever had a critical need, it was addressed immediately.”

“The Andesa Policy Administration system is a big improvement from our old system.”

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